Crypto FAQ
Unlock deeper crypto insights and accelerate growth with our AI-powered analytics. Make data-driven decisions to achieve exceptional results.
Your security is our top priority. At Ouro Gainlux, we use bank-grade encryption, two-factor authentication (2FA), and cold storage to safeguard digital assets. We adhere to strict financial regulations in Portugal and undergo regular audits. Funds are insured against unauthorized access, so you can trade with confidence.
- Step-by-step guidance and 24/7 support
- Risk-free demo for practicing with virtual funds
- Automated tools that handle the heavy lifting for you
- Start small—from just —and learn as you trade!
Bank card withdrawals are usually processed within 1–3 business days in most regions. Crypto withdrawals to external wallets are typically completed in under 30 minutes. Processing times may vary based on your bank and verification status.
We earn revenue through premium features and volume-based partnerships with exchanges, not user fees. There are no hidden charges - you will always see the exact transaction amount before confirming.
Yes! Ouro Gainlux is available in most countries worldwide (98+ and growing). Just choose your country during sign-up to confirm availability and view local payment methods. We comply with all local regulations to keep your trading safe and legal.
- AI-powered recommendations - Receive personalised coin suggestions aligned with your risk profile
- Ready-made portfolios - Curated bundles (e.g., "Starter Pack", "DeFi Bundle")
- Live market signals - Real-time buy and sell alerts for leading cryptocurrencies
Our support team is available 24/7 via live chat and email at info@ouro-gainlux.com. For urgent issues, the average response time is under 15 minutes.
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Licensed Service
- Registered with FinCEN, the FCA, and CySEC
- Independent firms perform regular audits
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Country-Specific Rules
- Automatic geo-compliance: Our platform adapts to your country's regulations
- KYC verification required where legally mandated
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Your Funds Are Secure
- Bank-level security (just like your online banking)
- 95% of assets are stored offline (cold storage)
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Traditional Payments
- Visa/Mastercard (2.9% fee)
- Bank transfers (SEPA or SWIFT - 0% fee)
- PayPal (instant processing)
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Crypto Deposits
- Direct cryptocurrency transfers (BTC, ETH, USDT - 0% fees)
- QR code scanning for mobile wallets
Crypto Support
Customer Support and Assistance
For any enquiries, please contact our brokerage partner directly. If you don’t yet have an account with a trusted brokerage partner, let us know and we’ll help you get set up. If you encounter any issues with your trading partner’s support, contact us and we’ll work to resolve them.
Support Hours
Our customer support team operates 24/7 without interruption. In the rare event that immediate assistance isn’t available, rest assured our specialists will respond to your request as quickly as possible.
